What is your policy on cancellations, rescheduling and refunds?

Everybody understands this is an evolving and dynamic situation. We want to be as flexible as we can and take every situation in to consideration. Our policies are as follows:

Bookings within 30 days until 48 hours of arrival may opt to take a credit or reschedule for a new arrival date within one year of the original arrival date. We would encourage all guests arriving between today and 4/30/2020 make this decision as soon as possible. Terms: Property shall be the same property as originally booked, if the property becomes unavailable for a future stay the amount of the certificate may be applied to a new reservation. If the new dates are in a lower or higher priced season you will receive credit if the rate is lower or pay the difference if the rate is higher. Your rate will be locked if you chose the same date 12 months from now.

Bookings forfeited within 48 hours of arrival will be considered no shows and no credit or refunds will be issued. Exception: If you have fallen into a last-minute government mandated travel ban or have a doctor’s note and are not allowed travel a credit as outlined above will be issued.

Bookings outside 30 days of arrival may cancel in accordance with the standard cancellation policy. Voluntarily forfeiting the $200 down payment or rescheduling. Any additional balance above the $200 down payment will be refunded.

Coronavirus (Covid-19) Outbreak Travel Insurance Notice and FAQ